Cancellation & Refund Policy

Scope

This policy covers two distinct kinds of purchase:

• Subscriptions for products operated by Halerka Digital where checkout is completed through our store and, where applicable, Paddle; and
• Agency engagements for custom software development, engineering, consulting, and related digital services.

We do not sell or ship physical products. Provisions about shipping, packaging, or physical returns do not apply.

Subscriptions

Cancelling a subscription disables renewal. Paid access continues until the current billing period ends. No later renewal payment is taken unless you subscribe again.

Cancellation does not ordinarily produce a full or prorated refund of amounts already paid for the current period. If you ask us for a refund, we review that request case by case. Approval is not guaranteed.

Nothing in this section is a blanket statement that refunds are unavailable. Mandatory legal rights remain available, including any non-waivable consumer rights that apply to you. If you purchased through Paddle, Paddle’s terms also apply as described below.

Paddle purchases

For purchases completed through Paddle, Paddle is the authorised reseller and merchant of record. Paddle provides buyer support and handles returns for those transactions according to its own terms.

See Paddle’s buyer support and Refund Policy. Paddle’s Buyer Terms also apply to those purchases. Where local law or Paddle’s terms give you a stronger right than this policy, the stronger right applies.

Agency engagements

Each custom project may be governed by a proposal, quotation, statement of work, service agreement, or other written project document (“Project Agreement”).

Agency cancellation and refunds follow the accepted Project Agreement and applicable law. If the Project Agreement conflicts with this policy, the Project Agreement controls, except where mandatory law provides otherwise.

Cancellation before work begins

For agency work that has not started, cancellation and any refund follow the accepted Project Agreement and applicable law. This website policy does not impose a fixed deadline measured from the payment date.

Cancellation after work begins

When an agency project is cancelled after work has started, any refund of unearned prepaid fees follows the Project Agreement and applicable law. Halerka Digital may retain payment corresponding to work already performed, accepted or completed milestones, and properly incurred non-recoverable expenses, except where the work is defective, materially fails to meet the Project Agreement, or applicable law requires another remedy.

Quality problems and non-conforming services

If delivered agency work materially fails to meet the agreed requirements, notify us promptly and provide enough information to investigate.

Where appropriate, Halerka Digital will first be given a reasonable opportunity to correct the problem, complete missing agreed work, re-deliver the affected deliverable, or agree another solution. If the problem cannot be corrected within a reasonable period, you may be entitled to a proportionate price reduction, partial refund, or termination of the affected part of the Project Agreement, subject to applicable law.

Nothing in this policy limits mandatory rights concerning defective or non-conforming digital content or services.

Circumstances generally not eligible for a refund

Unless required by law, required by applicable Paddle terms, or agreed otherwise in writing, refunds are generally unavailable for:

• Completed and accepted agency milestones;
• Services already fully performed;
• Work that complies with approved requirements but no longer matches later preferences;
• Changes in business strategy, priorities, budget, or personnel;
• Delays caused by missing client materials, approvals, credentials, access, or feedback;
• Work performed outside the original scope at the client’s request;
• Domain names, hosting, cloud usage, paid software, licences, stock assets, or other third-party purchases that cannot be cancelled or refunded; and
• Problems caused by the client’s systems, unauthorized modifications, misuse, or incompatible third-party services, where those matters were outside Halerka Digital’s responsibility.

Discounted services

Services purchased at a discount are subject to the same cancellation and refund conditions as full-price services. Any refund is calculated using the amount actually paid, not a standard list price.

Cancellation by Halerka Digital

If Halerka Digital cancels an agency project without client fault and cannot provide the agreed services, the client will receive a refund for the portion of the services that was not performed. Payment for properly completed and delivered work may be retained.

How to request a cancellation or refund

For Halerka Digital subscriptions or agency work, email contact@halerka.digital. For Paddle purchases, you may also use Paddle buyer support.

Please include your name or business name, the product or project, an invoice or payment reference, and the reason for the request. We may ask for additional information reasonably needed to investigate.

Review and payment of approved refunds

We aim to acknowledge requests sent to us within five business days. Exceptional refund requests are reviewed case by case and are not guaranteed.

Approved refunds that Halerka Digital pays will normally be issued to the original payment method. Where Ukrainian law governing digital content and digital services applies, eligible refunds will be processed within the legally required period. Otherwise, an approved refund will normally be initiated within 10 business days. Banks and payment providers may require additional time outside our control.

Refunds handled by Paddle follow Paddle’s process and timing. Currency conversion differences and independent banking fees may not be recoverable from Halerka Digital.

Consumer and business clients

Many agency projects are supplied to businesses for commercial purposes and are primarily governed by their Project Agreements.

Clients purchasing as consumers may have additional mandatory rights under the laws of their country, including rights that apply to Paddle transactions. This policy does not exclude, restrict, or replace rights that cannot lawfully be waived.

Policy changes

We may update this policy when our services, business practices, or legal obligations change. The last-updated date shows when this document was published. Changes apply from the effective date of the revised document and do not retroactively reduce rights already established under an existing Project Agreement, a completed purchase, or applicable law.